Terms & Conditions

happybottles.co.uk Terms and Conditions

These are our standard terms and conditions. If you have any questions, please don’t hesitate to contact us.

Satisfaction Guarantee

We guarantee our products will be of high quality and represent the custom options and artwork that was selected and approved for the order.

100% Satisfaction Guarantee. If you are unhappy with your purchase, please submit your delivery address and details of the issue to sales@happybottles.co.uk

Return Policy

We do not accept returns. Should your product be substandard or damaged, please contact us to discuss the issues. We can then work together to find a resolution that suits all parties, if a refund is required, usually this is done via credit note. Please note credit notes can take up to 10 days to show on your statement.

Delivery Policy

The item delivery will be made according to the address and delivery instructions you have given us. At the point of delivery ownership of goods transfers to the customer.

Happy Bottles will not be liable for any late or missed deliveries unless they are notified to us with 24 hours of the due delivery date.

If no delivery instructions are provided and the premises are closed, we may leave the goods at our discretion on the doorstep of your building, with a neighbour, or a suitable safe place. Usually, you will be contacted, or the courier will return the undelivered goods to the nearest depot. You remain liable for all goods after the delivery has been made.

Invoicing & Payment

Our preferred payment method is bank transfer or card payment which is done online once invoice has been received. All major card types are accepted. If for any reason this is not possible, please contact us for alternate payment methods once the invoice has been received. Payment is due on the day of invoice receipt. Our invoices are sent out by email in PDF format to minimise paper printouts.

Interest may be applied by Happy Bottles on overdue invoices.

If the customer fails to make a payment on the due date of an invoice, then without prejudice Happy Bottles can cancel or suspend deliveries without notice.

Alterations & Cancellations

We require 15 working days’ notice for any order amendments. Due to the nature of the products being custom printed, the amendments may or may not be possible depending on the progress of the order.

Due to the nature of the products being custom printed, cancellation or orders is not possible once the order is placed.

Contact Information

Email – sales@happybottles.co.uk

Phone number  0161 445 6867

Physical address: Branded Cups Ltd. T/A Happy Bottles. 123 Wellington Road South, Stockport, SK1 3TH

Company No. 08958988

VAT No. GB 184282101